Account Problems

Answers to problems with your subscription to Cigar Aficionado or

I think am registered with, but I can't access the Cigar Insider.
Please note that Cigar Insider is not part of  It is a separate subscription. Please click here to sign up for Cigar Insider.
Thu, 18 Jan, 2018 at 12:01 PM
How can I contact regarding problems?
Send an email to customer service. Customer service hours are Monday-Friday, 9:00am-5:00pm EST. If possible, please include your password and the email addre...
Wed, 13 Aug, 2014 at 7:02 AM
How do I change my email address and/or password?
In order to change your email address and password for your registration, click here. Keep in mind, this will not change your email ad...
Tue, 5 Aug, 2014 at 1:49 PM
I am registered with, but I can't access the Cigar Insider.
Cigar Insider newsletter is a separate subscription. You can click here to subscribe. You will receive an email notification when each issue (twice a month) ...
Tue, 5 Aug, 2014 at 1:50 PM
I am not getting my email alerts telling me when the latest Cigar Insider is live.
Make sure that we have your correct email address by updating your email preferences here. If you are signed up and still not receiving the emails, it is lik...
Wed, 11 Jul, 2012 at 3:34 PM
I received an email that Cigar Insider was available. I clicked the link and Adobe Acrobat doesn't launch. How do I view the document?
Make sure that you have the Adobe Acrobat plug-in properly installed for your browser. If you aren't familiar with installing plug-ins for your browser,...
Wed, 11 Jul, 2012 at 3:34 PM
When printing the document, the fonts don't look right, or the text is misaligned on the printed pages. How do I print the document properly?
If you're using Windows, you can click "print as image" on your "Print" options box. Mac users should set their Adobe Acrobat print ...
Wed, 11 Jul, 2012 at 3:35 PM
How do I change my email address?
You can manage your account and change your email address by going to our Customer Care page.
Wed, 11 Jul, 2012 at 3:35 PM
I would like to cancel my Cigar Insider subscription.
You can cancel your account by calling 800-601-9463 or click here to e-mail. Your access to the site will expire at the end of the month. You will receive a...
Thu, 29 Jan, 2015 at 10:00 AM